Privacy Policy

At Tillory (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us when you visit our website tillory.com, make a purchase, or otherwise interact with our services. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

When you interact with our e-commerce services, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing/shipping address.

  • Payment Information: Credit/debit card details or other payment data (processed securely via our payment providers; we do not store full card details).

  • Account Information: Login details, order history, saved preferences.

  • Technical Information: IP address, browser type, device type, operating system, cookies, and usage data.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders.

  • Provide customer support.

  • Send order confirmations, shipping updates, and account notifications.

  • Improve our website, services, and user experience.

  • Send promotional emails or marketing communications (only with your consent).

  • Comply with legal obligations and prevent fraud.

3. Sharing of Information

We do not sell your personal information. We may share information only with:

  • Service Providers: Shipping companies, payment processors, IT support.

  • Legal Authorities: If required by law, legal process, or to protect our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve functionality, analyze traffic, and personalize content. You can control or disable cookies through your browser settings.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights (GDPR & Other Applicable Laws)

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to certain data processing activities.

  • Withdraw consent to marketing communications.

  • Request data portability.

  • File a complaint with your local data protection authority.

To exercise your rights, please contact us at [insert contact email].

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

TITANVIA LIMITED
Registered number: 78744931
Business address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R
Email: info@tillory.com
Phone number: +852 9290 5998